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Sr Analyst / Provider Outreach

Company: Blue Cross Blue Shield (Bcbs) Of Michigan
Location: Detroit
Posted on: July 16, 2019

Job Description:

Sr Analyst / Provider Outreach Detroit Leadership responsibility to coordinate the development and implementation of programs and strategies to improve service to our customers. * Develop and improve work flows and business processes within area(s) to improve customer service, decrease operational costs and improve overall quality. * Identify and/or analyze business problems and devise procedures for solutions to the problems. Effectively lead projects/teams in order to produce desired results. * Responsible for corporate communication of project results. * Recommend and assist with implementing standard policies and procedures for providing routine service. * Assure that corporate compliance is communicated, implemented and monitored on an ongoing basis. * Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process. * Assist personnel (both internal and external) by answering questions, supplying information and training. * Develop and maintain an effective working relationship with customers. * Other duties may be assigned. DEPARTMENT SUMMARY / PREFERENCES Analyst needed to create, monitor and communicate analytic reports and processes designed to optimize internal and external understanding of enterprise program performance and requirements of contracted entities representing the provider community. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Develop and improve performance reports, work flows and functional understanding for internal and external teams tasked with managing provider programs and network participation. 2. Identify and/or analyze business problems and devise procedures for solutions to the problems. 3. Effectively lead discussions and projects of an analytic nature to both internal and external audiences. 4. Responsible for corporate communication of project results. 5. Recommend and assist with implementing standard policies and procedures in an administratively efficient manner. 6. Assure that corporate compliance is communicated, implemented and monitored on an ongoing basis. 7. Participate in systems testing, develop procedures/controls and provide recommendations for ongoing process improvement 8. Assist personnel (both internal and external) by answering questions, supplying information and training. 9. Develop and maintain an effective working relationship with internal and external stakeholders. EDUCATION AND/OR EXPERIENCE 1. Bachelor's Degree in related field preferred. 2. Four (4) to seven (7) years experience in related field. Highly Desired Qualifications: 1. Advanced skills with Excel and Access applications 2. Ability to effectively communicate performance reports to both analytic and non-analytically focused stakeholders 3. Strong interest in process improvement 4. Strong verbal and written communication skills 5. Enjoy working in a team-based and collaborative environment * Bachelor's Degree in related field preferred. * Four (4) to seven (7) years experience in related field. * Supervisory and/or Analyst experience required with proven experience in operational analysis, data analysis, and problem resolution type activities. * Ability to plan, organize, direct and control projects. * Excellent written and verbal communication skills. * Ability to lead and contribute to process improvement projects. * Working knowledge of PC applications and/or mainframe required. * Other related skills and/or abilities may be required to perform this job. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Health Care Management Full-time

Keywords: Blue Cross Blue Shield (Bcbs) Of Michigan, Detroit , Sr Analyst / Provider Outreach, Professions , Detroit, Michigan

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