Branch Sales and Service Representative (MLO) - Teller/Personal Banker
Posted on: December 5, 2019
Position Overview At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a Branch Sales and Service Representative (MLO) -
Teller/Personal Banker, you will engage in proactive sales and
customer service activities including teller transactions and
developing referral opportunities. This position, within PNC's
Retail Branch Banking Network, is based in Detroit, MI at the 7
Mile-Evergreen branch. Job Description - Delivers a unique customer
experience aimed to improve a customer's financial wellbeing and
create loyalty while increasing share of wallet. From a variety of
customer interactions, participates in proactive sales and service
activities and identifies referral opportunities. Collaborates with
ecosystem partners to grow customer's share of wallet. Positions
PNC solutions to drive new revenue and customer loyalty. - Drives
proactive sales conversations through internal and outbound
interactions with a defined sales process including outbound
calling, service to sales, teller interactions, appointment setting
and effective lobby engagement, ultimately elevating client
loyalty. Delivers a full PNC conversation with every client
interaction to identify appropriate PNC solutions. Leverages
ecosystem partnerships to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet
through a differentiated customer experience. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
resources. - Applies product and procedural knowledge to identify,
mitigate and solve customer problems effectively to drive customer
loyalty. - Manages risk through adherence to all policies and
procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Ensures teller and branch daily operations and maintenance
transactions are completed in an efficient and accurate manner. PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be: - Customer Focused -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions. - Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework. - To learn more
about this and other opportunities on our team. Watch this video.
Competencies Banking Products - Knowledge of and ability to provide
products and services available through the retail banking branch.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation. Matrix
Management - Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines. Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations. Prospecting. - Knowledge of prospecting principles,
processes and skills; ability to identify and engage potential
customers in the market. Build relationships and create
opportunities. Plan, strategize and target the right industries.
Create value propositions with impact. Retail Lending - Knowledge
of and ability to design and develop retail lending products and
services, manage and evaluate operational processes and procedures
and ensure compliance with local and company policies. Selling. -
Applies knowledge of banking products and services to meet customer
needs and enable them to achieve their financial goals. Identifies
prospecting approaches to identify potential customers and create
opportunities to sell financial solutions and ideas to customers.
Tech Savvy - Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Understanding Customer Needs - Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers. Work Experience Roles at this
level typically do not require a university / college degree,
however may require related experience or product knowledge to
accomplish primary duties. Typically
Keywords: PNC, Detroit , Branch Sales and Service Representative (MLO) - Teller/Personal Banker, Sales , Detroit, Michigan
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