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Global Operations Agent

Company: Pilot Freight
Location: Romulus
Posted on: April 10, 2021

Job Description:

Pilot Freight Services is seeking an experienced Global Operations Agent for our Romulus, MI location.

JOB SUMMARY:

To be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.

Responsibilities:

  • Frequent and accurate communication to customer, vendor, cartage agents, and other station and company personnel;
  • Provide rate quotes on international shipments, and track and trace their progress;
  • Resolve any problems, and coordinate recovery and delivery schedules with various cartage agents and international partners;
  • Reliably relate information to all parties concerned in a timely manner.
    Qualifications:
    • Must be detail-oriented, with excellent verbal and written communication skills;
    • Interact professionally with a wide range of personnel with diverse backgrounds and cultures;
    • Organizational skills are required due to high volume and demands of the position;
    • Should have a demonstrated history and ability to creatively find solutions to unexpected challenges
      EDUCATION:
      • High School Diploma or equivalent required
        EXPERIENCE:
        • 2-years of industry experience
          PHYSICAL REQUIREMENTS:

          This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.

Keywords: Pilot Freight, Detroit , Global Operations Agent, Sales , Romulus, Michigan

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