Dental Customer Service Representative
Company: MicroDental and Modern Dental Laboratories
Location: Brighton
Posted on: May 16, 2022
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Job Description:
Job Description MicroDental Laboratories is a world-class,
rapidly growing, global company with strong benefit packages and
great long-term stability. We operate in over 25 locations in North
America as both MicroDental Laboratories and Modern Dental
Laboratory USA. With our focus on Quality, Value, and Legendary
Customer Care, our Centers are devoted to building strong and last
relationships with our dentists and their team members. We are
looking for a determined, high energy, well-organized individual
for the position of a Customer Service Representative to join our
Ward location in Brighton, MI. Our Company has the following to
offer: Excellent compensation plan with benefits including medical,
dental, life insurance, short/long term disability, 401(k),
vacation and holidays Flexible working hours Career advancement
opportunities Investments in the latest technology Exclusively
focused in cosmetic, implant and digital design for fixed
prosthodontics Essential Duties and Responsibilities: Support
customers with their ordering needs, provide technical support and
communication on new products and services Support our sales and
marketing team to attract new customers Address client issues with
the items, such as quality concerns or delivery dates. Handle
inbound/outbound calls from customers for matters ranging from
general questions to complicated cases Educate existing customers
on our dental Lab products and services Case data entry into our
CPM software (Magic Touch laboratory software) with the ability to
become proficient with the software quickly Receiving/Shipping of
Dental Cases: Process incoming shipment from doctors- including
unpacking, documenting, and disinfecting items received
(impressions, crowns, etc.) Sort cases by lab function and
classification. Prepare and verify all paperwork and items produced
and received Prepare outbound shipments, and monitor stock of
shipping supplies All other duties as assigned or as otherwise
required Qualifications: Minimum of 1-2 years of experience as a
Dental Assistant or Dental Hygienist Knowledge of dental lab or
dental products, materials, techniques, and terminology are good to
have Ability to enhance the level of customer satisfaction Ability
to educate clients on other components, such as product innovation
or process modernization Strong English, verbally and written to
communicate and reply to customers via phone and email Ability to
organize and prioritize tasks Team Players are a must All new hires
will be required to pass our standard employee background check
MicroDental Laboratories and Modern Dental Laboratory USA are proud
to be an Equal Opportunity/Affirmative Action employer. We recruit
qualified applicants without regard to race, color, religion,
gender, age, ethnic or national origin, veteran status, physical or
mental disability, genetic information, sexual orientation or
preference, gender identity, marital status, or citizenship
status.
Keywords: MicroDental and Modern Dental Laboratories, Detroit , Dental Customer Service Representative, Sales , Brighton, Michigan
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