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Dental Customer Service Representative

Company: MicroDental and Modern Dental Laboratories
Location: Brighton
Posted on: May 16, 2022

Job Description:

Job Description MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and last relationships with our dentists and their team members. We are looking for a determined, high energy, well-organized individual for the position of a Customer Service Representative to join our Ward location in Brighton, MI. Our Company has the following to offer: Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays Flexible working hours Career advancement opportunities Investments in the latest technology Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics Essential Duties and Responsibilities: Support customers with their ordering needs, provide technical support and communication on new products and services Support our sales and marketing team to attract new customers Address client issues with the items, such as quality concerns or delivery dates. Handle inbound/outbound calls from customers for matters ranging from general questions to complicated cases Educate existing customers on our dental Lab products and services Case data entry into our CPM software (Magic Touch laboratory software) with the ability to become proficient with the software quickly Receiving/Shipping of Dental Cases: Process incoming shipment from doctors- including unpacking, documenting, and disinfecting items received (impressions, crowns, etc.) Sort cases by lab function and classification. Prepare and verify all paperwork and items produced and received Prepare outbound shipments, and monitor stock of shipping supplies All other duties as assigned or as otherwise required Qualifications: Minimum of 1-2 years of experience as a Dental Assistant or Dental Hygienist Knowledge of dental lab or dental products, materials, techniques, and terminology are good to have Ability to enhance the level of customer satisfaction Ability to educate clients on other components, such as product innovation or process modernization Strong English, verbally and written to communicate and reply to customers via phone and email Ability to organize and prioritize tasks Team Players are a must All new hires will be required to pass our standard employee background check MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Keywords: MicroDental and Modern Dental Laboratories, Detroit , Dental Customer Service Representative, Sales , Brighton, Michigan

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