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Operations Agent 2

Company: Pilot Freight Services
Location: Detroit
Posted on: January 27, 2023

Job Description:

Pilot has the best employees in the transportation and logistics industry!Essential Functions:* Adhere to TSA /KSMS and other government regulatory compliance standards* Answering phones and emails professionally and timely* Communicating to sales, customer service and other Pilot stations when problems arise.* Understanding TSA regulations* Preparing documents for air shipments* Data entry.and general customer service duties* Complete and accurate entry of shipment information* Knowing account specific requirements* Proper documentation and reporting status of high value shipments* Scanning of shipment documents* Completion of specific assigned duties/accounts* Able to work overtime and weekend on call rotations* Negotiate freight rates and book loads with carriersSKILLS/COMPETENCIES:* Multi-tasking while maintaining precise attention to detail* Negotiating abilities* Excellent verbal and written communication skills* Must be able to type 35+ words per minute* Must be able to work in demanding, high-volume environment, particularly with email and calls* Precise attention to detail* Proficient in Microsoft products* Must be tech savvy_Additional Job Details : _EDUCATION:* High school diploma or equivalent is requiredEXPERIENCE:* 1+ years minimum experience in freight operations* 1+ year experience in transportation customer service* 1+ years work experience as an Operations AgentPHYSICAL REQUIREMENTS:This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!Job Type: Full-time

Keywords: Pilot Freight Services, Detroit , Operations Agent 2, Sales , Detroit, Michigan

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