Guest Service Representative
Company: Marriott International
Location: Romulus
Posted on: January 27, 2023
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Job Description:
Additional Information Front Desk Agent, Pay : $17.48 / Hour
Job Number 22220544
Job Category Rooms & Guest Services Operations
Location The Westin Detroit Metropolitan Airport, 2501 Worldgateway
Place, Romulus, Michigan, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Welcome to our family
As a world-class leader in the travel industry, there's no better
place to make your mark. If you have the natural ability to
communicate and enjoy working with others, we welcome you to join
our global family. Here, you will find a place where your
personality and ideas are as appreciated as the work you do. Each
day will open your mind to a world of possibilities, growth
opportunities and the chance to meet people from all corners of the
globe.
The impact you'll make
No matter whether a guest arrives weary from their travels or
excited for a vacation, you know what to do to make them feel at
home. They will appreciate the pristine lobby, your warm welcome,
and your efficiency in getting them checked in and pointed in the
right direction. When they know you genuinely care about the
quality of their stay, you are operating at a level of
excellence.
What you'll do
Organize, confirm and process guest check-ins/ check-outs and adapt
for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions,
amenities and local interests
Run daily reports, reviewing to see what needs to be communicated
to the next shift's staff
Complete cashier and closing reports, counting the bank at the end
of each shift securely
Accept and record wake-up calls, delivering to the right
department
Communicate any emergency, lost item or theft to proper security
staff and/or authorities
Keep contingency lists in case of emergency and communicate any
necessary messages
Perks you deserve
We'll support you in and out of the workplace by offering:
Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What we're looking for
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations
and standards. You may be required to stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors.
You're welcomed here
Our highest priority is making you feel as welcome as our guests.
We want you to feel comfortable being yourself and to know you're
important to us. You'll make an impact in your role, and for that,
you'll be appreciated and valued.
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law. -Marriott
International considers for employment qualified applicants with
criminal histories consistent with applicable federal, state and
local law.
At Westin, we are committed to empowering the well-being of our
guests by providing a refreshing environment, thoughtful amenities,
and revitalizing programming to help ensure that they leave feeling
better than when they arrived. We recognize that travel can be
disruptive to our guests' well-being, and we're energized to assist
as partners in helping them maintain control and soaring above it
all while on the road. Everything we do is designed to help guests
be at their best, and they appreciate our supportive attitude,
anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who
are excited to join the team and ready to jump into any situation
to give a helping hand. If you're someone who has is positive,
adaptable and intuitive, and has a genuine interest in the
well-being of others around you, we invite you to discover how at
Westin, together we can rise.
Keywords: Marriott International, Detroit , Guest Service Representative, Sales , Romulus, Michigan
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