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Sales & Support Manager, Full Time

Company: The Pond Guy
Location: Armada
Posted on: June 7, 2024

Job Description:

Are you a customer-focused team player who enjoys helping others? Do you long for a supportive work environment where people care about one another?
If you answered yes to the questions above, then we want you as our Sales Support Manager! Our Sales Support Manager is critical to providing our customers with quality service. Expect detailed training to achieve mastery of our products, processes, and customer service procedures. There is a family dynamic at Airmax that extends to the customer as we strive to give them the highest quality service possible.
This is a hybrid sales manager position requiring 2-3 days per week in the office with the opportunity to work from home the rest of the week. Normal in-office days are Monday, Tuesday, and either Wednesday or Thursday, as needed.
Here are some examples of the actual work your day as an Airmax sales manager would include.
Monitor metrics of all Airmax Sales Support staff and coach on opportunities
Create and analyze reports and review weekly metrics, calls, emails, and chats to ensure goals are being met
Create and execute sales training and development plans for new and tenured employees
Conduct root cause analysis for opportunities and carry out solutions
Optimize workflow of sales department tasks and projects
Facilitate cross-training opportunities while ensuring SOPs are created and maintained in the process
Coordinate Certified Airmax Service Technician (CAST) trainings
Coordinate new product launches between internal and external staff as well as customers
Configure and enhance SalesForce use
Run projects such as Find a Dealer/Installer from beginning to end
Perform annual and quarterly sales staff reviews
Support leadership with new and ongoing projects to increase departmental success
Act as a technical resource for the B2B sales department
Report metrics during weekly Airmax Sales Meetings
You'll receive the training required to excel in your role. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of Airmax's proactive approach to pond management.
3-5 years of leadership experience in sales management or customer service preferred
Proficient computer knowledge in Word and Excel (SalesForce experience a plus)
Hands-on mind set with the ability to work in an office environment
This inside sales position requires data entry, remaining stationary at a desk, and analyzing a computer screen for extended periods of time. In addition, portions of the training require shadowing other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time. We need a Sales Support Manager that has a positive attitude. You must have the ability to learn quickly and retain a large amount of information to help develop exceptional customer service representatives and sales professionals. Monday - Friday, with occasional Saturdays during peak times.
This is a full-time position with benefits, including:
Dental Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Holiday pay
We develop, manufacture, and test pond, lake, and water garden supplies with customers in all 50 states and 10 countries. Our expert team services both B2B wholesale and B2C end-users. We have customers with large ponds used for swimming, fishing, and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be passionate and knowledgeable pond people helping the world enjoy ponds. We will give you the support you need to grow with us.
TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.
business-to-business and manufacturing: airmaxeco.local services division: weknowponds.Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.
The Pond Guy prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check. 300000_309_Sales Support Manager - Airmax

Keywords: The Pond Guy, Detroit , Sales & Support Manager, Full Time, Sales , Armada, Michigan

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