Lead Case Manager ($3000 Sign-on Bonus)
Company: Neighborhood Service Organization
Location: Highland Park
Posted on: April 2, 2026
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Job Description:
Position Title: Lead Case Manager FLSA Classification: Exempt
EEOC Classification: First Level/Mid-Level Manager Location:
Hybrid; Report and Assigned Clinic Position Type: Full Time Reports
to: Director of Case Management $3000 Sign On Bonus Summary: The
Lead Case Manager is responsible for the supervision of assigned
Case Managers. Additionally, the Lead Case Manager will work with
the Director of Case Management to ensure compliance with multiple
funding sources and contractual obligations and the quality of
services provided. Responsibilities: Adheres to and enforces all
NSO Workflows and NSO Policies. Provides day-to-day clinical and
process consultation to assigned Case Managers and other members of
the department as needed. Provides individual supervision to
assigned team which includes mentoring, coaching, training, and
administering disciplinary actions as necessary in keeping with
Human Resources policies and procedures. Supports Case Managers in
meeting performance and productivity expectations of the
department. Promotes a harmonious work and team environment. Review
staff requests time off, and work schedules and approves based upon
program needs. Review and approve assigned staff’s timesheets in
ADP in accordance with due dates. Conduct performance reviews
Assists in the recruitment of staff to ensure that vacancies are
filled, and program objectives are met. Make recommendations for
personnel actions to the Director as needed. Responsible for
recommending to the Director changes that would improve service
delivery and for implementing changes and new programming. Complies
with and adheres to department and NSO policies and procedures.
Adheres to established quality and performance improvement
standards. Coordinate with other departments at NSO to enhance
service delivery and effectiveness. Collaborate with multiple state
and community organizations Monitors and maintains data on services
provided, and submits reports as required, to DWCCMHA, MDCH, and
other agencies, as appropriate. Professionally represents NSO and
promotes NSO mission and vision statements. Ensures client
satisfaction through process of monitoring, improving, and
delivering excellence in program services. Professional Skills:
Able to inspire, influence, and enable others to achieve goals.
Works effectively with others to accomplish goals/resolve problems.
Is open to new approaches and takes steps to increase knowledge,
skills, and abilities, both from within and outside NSO. Complies
with contractual and regulatory requirements, as needed. Fosters
commitment, team spirit, pride, and trust. Possesses good work
ethic, drive, energy, and persistence to achieve goals. Takes
accountability for job responsibilities. Able to anticipate and
bring about change when needed. Performs other duties as assigned.
Candidate Requirements: Bachelor of Social Work or related
discipline required Master of Social Work or related discipline
preferred Minimum of a LBSW licensure required LMSW licensure
preferred Minimum of 3 years of Case Manager experience, preferably
in Community Mental Health Supervisory/Leadership experience
preferred Ability to work as part of a team and to inspire the team
spirit in others. Neighborhood Service Organization is an equal
opportunity employer and values diversity in its workforce. We
encourage applications from all qualified individuals, including
those with diverse backgrounds and those with disabilities.
Keywords: Neighborhood Service Organization, Detroit , Lead Case Manager ($3000 Sign-on Bonus), Social Services , Highland Park, Michigan
